Where do you ship from?

We dispatch from EU-based fulfilment centres, shipping from the warehouse closest to your address for faster transit.

Which countries do you deliver to?

We ship worldwide including all EU member states, UK, UAE, and most international destinations.

How long does delivery take?

Europe: 3–11 business days (standard), 1–5 (express)

International: 7–25 business days (standard), 2–7 (express)

How can I track my order?

You receive a tracking number by email once dispatched. Use the provided link for real-time updates.

What is your return policy?

All sales are final once shipped. If you receive a damaged or incorrect item, contact support within 7 days for a replacement.

What is Ice-Shipping?

Temperature-controlled delivery that preserves peptide integrity, prevents degradation, and extends shelf life during transit.

Can I modify or cancel my order?

Yes, within 24 hours by emailing support@peptifly.com. After processing or shipping, changes aren't possible.

Wrong shipping address?

Contact support@peptifly.com immediately. We can update before dispatch.

No order confirmation email?

Check spam/junk folders. If nothing, email support@peptifly.com and we'll resend.

Are your peptides lyophilised?

Yes — all vials are lyophilised (freeze-dried) for maximum stability, purity, and shelf life.

How can I verify quality?

Every batch is independently tested. We publish results on our website for full transparency.

How should I store peptides?

Refrigerate at 0–8°C or freeze at -20°C. Once reconstituted, use promptly.

Custom peptide synthesis?

Yes — custom sequences, modifications, and bulk supply. Contact support@peptifly.com.

Payment methods?

Visa, Mastercard, bank transfers (EUR/GBP/USD) via Stripe. Crypto: BTC, ETH, USDT.

Accepted currencies?

EUR, USD, GBP. Other currencies converted automatically by your bank.

Is my payment secure?

All transactions via Stripe with PCI DSS compliance and bank-grade encryption. We never store card details.

Frequently Asked Questions